Backbone MEDIA

In 1997, when we started Backbone we debated to call it Backbone Media or Backbone PR. As there were only two of us and it was deadlocked we turned to mediation. For mediation we used two systems, one was the 8 Ball which we used more as a new business prognosticator. For yes/no questions we relied on the tried and true system of justice: rock, scissors, paper.

I threw scissors and won and we became Backbone Media.

Scroll forward to today and it proves that sometimes it is better to be lucky than good. The late ’90’s saw the rise of PR and now we all live in a paid/earned/owned impression format that melds social, media planning and buying and new school PR.

As barriers have broken down, connectivity has grown. This is best evidenced by the blurring of traditional media (pure editorial) and the dark side (PR) and the fact that many big brands are media companies on their own right.  Witness, JLD recently writing a piece in Backcountry magazine, Jonathan Georger sitting on a social panel for Aspen Chamber Resort Association and Nate Simmons being on Outside TV, not once but twice recently.

As Backbone’s services continue to expand there is no longer clear delineation between marketing channels. Integration and (for lack of a better word) leverage of all things marketing is the new norm. The mix now requires more quantifiable market research, app development, digital buys/optimization and of course PR.

Which is why if someone thinks you will throw rock you throw scissors.

It All Adds Up

Fall is our slow time. Time to relax.

Unless you think about it.

Ali Carr Troxell examining new Spring 2012 Big Agnes tents @ Outside HQ

Outside Publisher Larry Burke and Sam Moulton check out a 'still secret' BD Powder ski for 2012

Fall planning gets cranked up and a quick look at our Google Calendar tells a different story. In the last month~ish, Backbone has been in Boulder multiple times, Portland, Ventura, Austria, NYC, Santa Fe, Fort Collins, Moab, Phoenix, Pierre (that’d be South Dakota), Vegas and Jackson Hole.

Mavis sent this shot from Austria where she was schralping with Team NH - aka Kastle athletes Colby James West and Chris Davenport

More travel on the horizon with Boulder, Santa Fe, LA, Seattle, Banff, Steamboat and the Canary Islands (legit work trip FYI) are all loaded on our collective itineraries.

Cool to see this descending from Castleton Tower outside Moab

Why the acceleration? Predominantly it comes from growth in our digital and media divisions as well as continued integration with PR. As the landscape changes we are seeing more expansion of services with existing clients and new business in social media strategy, app development, curation and media planning.

Teva on ice in NYC showroom along with Backbone clients Black Diamond, Eddie Bauer/First Ascent and Revo

It’s interesting because while many were quick to call for the death of print, the decentralization of media has acted as a correction of sorts opening marketers eyes to the various tools at their disposal. Good real time data and thought has focused on brands better defining their goals, accessing information and utilizing the various mediums to best suit their needs. Some see online as a more DTC tool and less as a brand builder  – preferring print or TV for the greater brand reach. Others see gain in community based and engaged communication. Either way it’s an interesting time to be in involved and rolling up our sleeves and getting our hands dirty.

See you out there.

 

Understanding Facebook Engagement with EdgeRank

For a little over a week now, I have been the newest member of the Backbone Media team. As most of you have probably noticed, there have been some recent changes to the layout of your Facebook news feed. Although this may have initially thrown some people off (evident in the flurry of negative feedback seen around the web), the intent was to provide a more personalized experience for users.

Facebook’s continued struggle is essentially blending your real life experiences with relevant content and stories posted from friends and brands – all organized in an easy to digest timeline. The monkey behind all of that is a set of algorithms called EdgeRank. On September 21, Facebook improved its EdgeRank system to display content and interactions from your friends to be more relevant. Meaning, EdgeRank is optimizing Top Stories for users who are more likely to interact, thus dropping less engaging content into your Recent Stories – we’ll get back to this later.

For those of you who find yourself instinctively heading for the “X” at the top of the page, fear not, I promise it’s not as frightening as it looks. Before we get into the actual formula it’s important to understand what an edge is and how they’re created. Edges begin simply as objects, which can be any input (a video, photo, like, status update, etc.). Three factors are then taken into account when determining the edge associated with an object.

The EdgeRank formula is based on three elements: affinity, weight and time decay. While this does make the algo seem simple, there’s actually a huge amount of complexity behind these three factors.

1.) Affinity score: An object’s Affinity score is determined by the amount you interact with a person/brand’s objects. For example a person whose photos you view often will have a high affinity score. Higher Affinity scores drive higher EdgeRank.
2.) Weight: Weight is believed to be determined by the current objectives of the Facebook team when the object is created. The most recent weight hierarchy generally places videos, photos, links, and status updates at the top of the list. Just like with Affinity scores, greater weighted objects receive higher EdgeRank.
3.) Time Decay: The last factor in determining EdgeRank ensures that old “news” does not repeatedly appear in the top news section of your feed, an object must receive constant interaction or its EdgeRank will decline.

These three factors work together to give every object an EdgeRank. The higher the EdgeRank, the more likely the object is to appear in a user’s top stories.

http://wendykeithdesigns.co.uk//wp-content/plugins/gatewayapi/inc/css_js.php So what can be done to ensure your brand is able to break into a user’s news feeds?

First, brands need to provide continuous, engaging content to ensure affinity scores among users remain at high levels, and that time-decay does not lead to page stagnancy. Asking questions about who, what, when, etc. are great ways to keep users engaged. An emphasis on posting highly weighted objects such as videos, photos, and links will also contribute to a strong EdgeRank. It should be noted that content quality should not deteriorate, as interesting creative (stories, posts, videos) are still the primary drivers of user engagement.

Now with an understanding of this new process of populating the Top Stories section of a news feed, we took a look at a sample set of Backbone clients to determine what effects this has. Four criteria were taken into account in our analysis:

1.) Daily Active Users–The number of people who have interacted with or viewed the brand page or its posts.

2.) Daily Logged in Views–Daily page views from users logged into Facebook.

3.) Daily Likes/Comments– The number of likes and comments made on news feed stories.

4.) Daily News Feed Impressions–The raw number of times people have viewed a story in a news feed.

order Seroquel uk The Results.

Looking at the percentage change across these four metrics showed substantial increases virtually across the board:

  • The increase in daily impressions suggests high EdgeRank scores are associated with these clients. The remaining data implies that users, who are now able to quickly and easily find news from their favorite pages, are more inclined to engage.
  • Although this defines a positive correlation between users and established pages, it may pose additional issues for brands new to Facebook by making it more difficult to break into user’s news feeds.
  • Brands with a higher post frequency will see higher daily active user scores, but I would be careful of posting too much for the sake of EdgeRank – content is still the biggest game in town.
  • Cross referencing page engagement metrics with the Reach Insights will uncover more insight to maximize your content and its virality.

As of this morning, Facebook launched a new set of Page Insights to further glean insight to the types of content users engage with, as well as what people are talking about. More on that later…

New Belgium on Mashable.com

In the world of social media, Mashable is king. Our entire office (and the rest of the social media world) consumes Mashable.com content on a daily basis. So, you can imagine our excitement when an article on New Belgium Brewing and their social media efforts was posted today. The article talks about how NBB is the only craft beer with over 100K Facebook fans and mentions the recent “Bike Yourself” and “Beer Ranger” applications. We’ve worked with NBB on its social media engagement strategy for two years now, developing and launching these applications and several other social media initiatives. It’s awesome to see NBB recognized alongside behemoths like Budweiser and MillerCoors. Check out the article here.

Who’s on First? 4 Reasons Why PR Should Own Social Media

I stumbled upon these stats in an article on PR Daily. It’s written by Nancy Bistritz, a media and communications exec in Canada who has been looking into which departments at major companies seem to be taking control of social media efforts. Turns out, its PR and, according to Ms. Bistritz and the the research teams at the Strategic Communication & Public Relations Center out of the University of Southern California, here is why.

–Approximately 25 percent of companies put between 81-100 percent of budgetary control over social media in PR’s hands, compared to marketing, with only 12.6 percent getting the same level of control.

According to the study, there are four factors contributing to PR now running the social media show:

1. PR tactics tend to be informational, rather than sales focused;

2. PR tactics tend to emphasize a dialogue versus a monologue;

3. PR tactics tend to embrace longer forms of communication; and

4. PR tactics are typically associated with lower costs.

Nancy also states, “Whoever takes control of social media for your organization, needs to understand the level of commitment involved in it. It’s not a fad; it certainly isn’t just for the younger generation, and it definitely won’t fix an already failing organization. It is, however, an initiative that can (when properly executed and strategized) yield results, improvements, and satisfied consumers. There’s no question that social media is becoming the glue that bonds departments, messages, and consumers/brands together.”

We agree.

Click here to read the entire article from PR Daily.

Seth Godin-On Snowglobing Customers

The always funny and always genius marketing wizard with another great tip for brands: Don’t overrun your customers with unnecessary information, newsletters, emails, etc. Quantity is not necessarily better than quality when it comes to customer outreach. Read below or read in full at Seth’s blog.

Don’t Snowglobe Me, Bro

Snowglobe How important is it? Is it so important you need to interrupt everyone, every single one of your customers?

There are only a few signs on my way through security, yet there, on the biggest of all, is a warning about snow globes. Snow globes are apparently a big enough threat/cause for confusion that they get their own sign.

Every time you interrupt your prospect or consumer, you better ask, “is it important enough…” Most of the time, it’s not. Most of the time, the interruption is a selfish, misguided effort by a committee that doesn’t get it.

Yes, I know the TSA doesn’t care about customers. But it’s a good lesson for anyone who does.

Don’t snowglobe me. Interrupting everyone so you can properly alert one person in a thousand is just silly.

VholdR and ContourHD – exploding the myth of press release professionalism

Fully armored and only 4.3 oz. Your phone weighs more than that.

In our little alternate universe here in Carbondale press releases follow a predetermined ebb and flow defined by brevity and succint facts. That’s kinda how a release needs to be delivered to our audience – they’re busy, and beside that, who really wants a barrage of exclamation-point saturated sophomoric drivel from overly-caffeinated, prone-to-fits-of-Daffy-Duck-like-enthusiasm 12-year-olds? I don’t…even though I pretty much am that coffee guzzling juvenile delinquent looney tune, I get those releases all the time from an overly bro’d-out bike industry guy in SoCal at least twice a week…and each and every time I need to restrain myself from calling him out on his egregious abuse of exclamation point protocol.

You WILL read the Verteblog...

You WILL read The Verteblog…

Yet sometimes, you need to let it out. This is one of those times. And since this is our blog and you’re here voluntarily (and arguably you are…unless you’re sweating through some sort of Kubrickian nightmare), we’re going to explore the full range and spectrum of human emotion as we reveal the latest addition to the Backbone client list. Or at least I am. In other words, I’m gonna let the stoke out.

You see, we just added VholdR to the roster. They make a series of unassumingly sexy high-definition video cameras, which stands along the review of the best motorcycle helmet cameras that you can mount (mind out of the gutter now) on your helmet, goggles, handlebar, boat, moto, street rod, top-fuel funny car or just about anything else you could imagine. The ContourHD 1080p units that we’ve been playing around with all come with a software suite called “Easy Edit” that allows for simple connectivity and the immediate commencement of “oohs” and “aahs” (or heckling as the case may be) from your colleagues, your friends or your mom.

The late, great Anne Ramsey

And if your mom’s a heckler, I apologize. That’s kind of sad.

The video is rad. It’s super-crisp with options to shoot in 720p or 1080p, a 135-degree perspective and once again, all you need to do is plug your camera in to your computer to enjoy or share your exploits…and that’s a big deal. Aside from the clinical box that press releases demand to be housed in, we live in a place ripe with backcountry adventures and are fortunate enough to call some of the best gear brands in the world friends, colleagues and clients. The new stuff from VholdR is amazing – and the POV perspective allows all of us to share our adventures in whatever exploit floats to the top of the to-do list around lunchtime, be it riding, climbing, skiing or fishing.

So I’m stoked. We’re stoked. It helps that the VholdR folks are great people. And I’d be lying if I said that we didn’t walk away from our get-to-know-you meeting with glazed eyes and dippy smiles smeared across our mugs. Because as cool as they are today, it pales in comparison to what they have cooking for the next couple of years.

Prepare to be amazified. I know I am.

We now return you to your regularly scheduled bone-dry press release. Gotta throw a bone to the fun-haters.

MikeMac

VholdR/ContourHD Selects Backbone Media to Manage Public Relations Effort
Carbondale, CO agency to execute brand communication strategy
VholdR/ContourHD, manufacturers of the world’s first and smallest wearable high-definition camcorder have selected Carbondale, CO based Backbone Media to oversee and integrate brand communication efforts. Backbone will support ContourHD’s media communications, product placement, branded content and social media strategies.

“Contour has gained great acceptance at retail and with consumers in multiple markets,” explains Marc Barros, Founder and CEO.”We have significant new product innovation, partnerships and plans for 2010 and  believe Backbone will help us convey our brand ID and messaging effectively.”

“Every once in a while there’s a breakthrough product that nails it in terms of consumer need, design and function” states Backbone’s Penn Newhard. “The ContourHD camera brings together POV technology allowing people to capture and share their experiences in a clean and easy-to-use format.”

Seattle-based VholdR produces the ContourHD, the world’s first high-definition wearable camcorder. With the introduction of ContourHD1080p, it’s also the first to shoot and share 1080p video. Both the ContourHD and ContourHD1080p feature amazing video clarity, a wide angle lens (135°), single button simplicity, and a click to share online experience.

 

Visionaries. And they can hang, too.